CUSTOMER SUCCESS MANAGER

A hyper-growing MNC that specialises in network and big data is seeking a driven and customer-oriented Customer Success Manager.

This Customer Success Manager is needed to help promote loyalty, engagement and growth within post-sales customer relationships. He or she will have to take the initiative to work across the diverse teams, to ensure a comprehensive and satisfactory customer experience.

RESPONSIBILITIES:

Support customer account base (including those of high complexity) and strategic global account with issue resolution
Proactively seek ways to reduce churn risks and to improve overall customer experience
Plan and coordinate with the Global/Regional Account team on strategic accounts
Determine best practice for adapting to customers' needs and project scope during onboarding
Involved in global or regional Account team planning and coordination on strategic accounts.
Become point of contact for customers to escalate issues
Prepare and deliver Business Review and Operational Service Reviews
Head up the account team to develop customized review materials
Drive product and process adoption, while tracking progress of Customer Success Plan.
Advise customers on how to maximise their current investments and gather customer feedback.
Virtual team management for global customer projects

REQUIREMENTS:

Customer success management experience of more than 4 years
Strategic accounts management experience in medium/large-sized organisations
Confidence to work effectively with senior level stakeholders, both internally and externally
Strong interpersonal, communication, analytical and problem-solving skills
Bachelor's degree preferred

Should you like to be part of this MNC's hypergrowth, you are most welcome to send your CV over to maryannelee@cartermurray.com.

Due to the heavy volume of applications we receive, only shortlisted candidates will be notified.

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