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Customer Success Manager

  • Location

    Singapore, Singapore

  • Sector:

    Telecommunications

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Maryanne Lee

  • Contact email:

    maryannelee@cartermurray.com

  • Job ref:

    474576_1564467661

  • Published:

    27 days ago

  • Expiry date:

    2019-08-29

  • Start date:

    ASAP

CUSTOMER SUCCESS MANAGER

A hyper-growing MNC that specialises in network and big data is seeking a driven and customer-oriented Customer Success Manager.

This Customer Success Manager is needed to help promote loyalty, engagement and growth within post-sales customer relationships. He or she will have to take the initiative to work across the diverse teams, to ensure a comprehensive and satisfactory customer experience.

RESPONSIBILITIES:

  • Support customer account base (including those of high complexity) and strategic global account with issue resolution
  • Proactively seek ways to reduce churn risks and to improve overall customer experience
  • Plan and coordinate with the Global/Regional Account team on strategic accounts
  • Determine best practice for adapting to customers' needs and project scope during onboarding
  • Involved in global or regional Account team planning and coordination on strategic accounts.
  • Become point of contact for customers to escalate issues
  • Prepare and deliver Business Review and Operational Service Reviews
  • Head up the account team to develop customized review materials
  • Drive product and process adoption, while tracking progress of Customer Success Plan.
  • Advise customers on how to maximise their current investments and gather customer feedback.
  • Virtual team management for global customer projects

REQUIREMENTS:

  • Customer success management experience of more than 4 years
  • Strategic accounts management experience in medium/large-sized organisations
  • Confidence to work effectively with senior level stakeholders, both internally and externally
  • Strong interpersonal, communication, analytical and problem-solving skills
  • Bachelor's degree preferred

Should you like to be part of this MNC's hypergrowth, you are most welcome to send your CV over to maryannelee@cartermurray.com.

Due to the heavy volume of applications we receive, only shortlisted candidates will be notified.

To comply with local laws, our Singapore office EA Licence No is: 17S8475.

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