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Software Services Account Delivery Manager

  • Location

    Dubai, United Arab Emirates

  • Sector:

    IT / Software / Tech

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Khaoula Bachira

  • Job ref:

    PR/203795_1637317697

  • Published:

    17 days ago

  • Expiry date:

    2021-12-19

  • Start date:

    ASAP

  • Consultant:

    Khaoula Bachira

Carter Murray is partnering with a global company that offers security technologies, both in the physical and digital world.

They are currently expanding the team and are looking for a Software Services Account Delivery Manager based in Dubai.

Scope and purpose:

  • Ensures all services associated to the company's software solution are delivered to customers in an efficient manner to meet the client's needs while maximizing profitability for the business
  • Play a key role in building on long-term customer relationships acting, in conjunction with the Sales Account Managers, as the bridge between the client and Services Teams
  • Handle all operational matters, quality performance and change management for software services contracts

Job Requirements

  • Minimum of 5 years professional experience with at least 3 years of proven success in customer/ delivery operations role with Software Services Delivery
  • Strong passion for customer service and excellence, as well as a keen attention to detail and meticulous planning and execution
  • Experience leading change management governance process
  • Creativity in discovering actionable results and ability to succeed in a collaborative, fast-paced, global environment
  • Working knowledge of pre-sales and post sales process
  • Effective interpersonal and relationship-building skills

The SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy.

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